Warranty
We stand behind the quality of our equipment. This page details what is covered, how to get support, and our efficient process to resolve issues and minimize your downtime.
Our Support Philosophy: Remote-First & Effective
We maximize support efficiency and minimize your downtime through a proven remote-assistance model.
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Our Core Method:Comprehensive remote assistance is our primary and most efficient support channel, conducted via video call, image sharing, and phone guidance. Please note that we do not provide on-site or stationed local repair services.
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Spare Parts Supply:We maintain an inventory of wear parts and common components to facilitate quick repairs and minimize waiting time.
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Our Goal:To assist you in restoring equipment functionality with minimal operational disruption and downtime.
Standard Warranty Coverage
Duration
All complete machines are covered by a 12-month limited warranty from the date of delivery.
Coverage
The warranty covers defects in materials and manufacturing for core electrical components and mechanical key parts. (For Car Lifts, this includes but is not limited to: oil cylinders, power units, motors, displays, and electronic components).
Transport Damage
Any issues caused by transport damage or packaging defects must be reported upon delivery (with carrier notation) for joint verification and prompt resolution.
Remedy
During the warranty period, approved replacement parts will be shipped to you free of charge, including standard freight costs.
Warranty Eligibility & Important Limitations
To ensure a fair and efficient process, please review the following conditions and exclusions.
Eligibility
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The warranty is valid only for the original purchaser and is non-transferable.
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A valid proof of purchase (order number, invoice) is required for all claims.
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The equipment must be purchased directly from Guorange or an authorized distributor.
Limitations & Exclusions
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Not Covered: Labor costs for installation, removal, or repair.
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Not Covered: Damage resulting from misuse, improper installation (not per manual), unauthorized modification, circuit alterations, or disassembly.
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Void if: The product is disassembled without prior approval from our service department.
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Post-Warranty: Services and parts beyond the 12-month period are available at cost.
How to Make a Warranty Claim
Our process is designed to be practical and fast, focusing on remote diagnostics and actionable solutions.
