FAQ
Find quick answers to common questions about our products, shipping, and technical support to keep your workshop running smoothly.
Table of Contents
Price & Termes
Our pricing varies based on the specificmodel, configuration, quantity, and customization requirements. To provide an accurate quote, please specify your estimated order volume, target market, and any special technical needs.
Response Time: Detailed quotation sheets are typically sent with in 12 heures.
Full Container Load (FCL): For mixed-model container orders, we provide bundled pricing and optimized loading solutions.
We follow standard B2B practices for the automotive equipment industry:
T/T (Telegraphic Transfer): Most common method.
Standard Terms: 30% deposit + 70% balance before shipment.
Transparency: We provide loading photos and the final balance invoice before the shipment leaves our facility.
Order & Production
Standard Models: 25–35 days (for non-customized orders under 100 units).
OEM/Customized Orders: ≥ 30 days, depending on the complexity and logistics requirements.
Accurate Delivery Estimates: To provide a precise timeline, please provide yourdelivery address (City + Country). We will calculate the production cycle plus theEstimated Time of Arrival (ETA)based on current sea or air freight schedules.
We support small-batch collaboration starting from1 unit. This is ideal for initial product testing and market trials. Naturally, high-volume orders are eligible for more competitive wholesale pricing.
Yes. We specialize inFCL (Full Container Load) mixing(e.g., combining Wheel Aligners + Changeurs de pneus + Balancers + Lifts). To maximize your container utilization and reduce per-unit shipping costs, we provide:
Detailed Packing Lists / Loading Photos / Weight & Volume Optimization Plans
Personnalisation & Service
Yes. We maintain a comprehensiveOEM Project Management process. Customization options include:
Exterior colors and structural coatings.
Branding (Logo, nameplates, packaging, and color boxes).
Software and language systems (where applicable).
Technical specifications and structural adjustments.
Quality Assurance:We provide confirmation documents and photos during theprototype, pilot run, and mass productionstages.
12-Month Warrantyon the main machine (key components).
Lifetime Online Technical Support.
Access to troubleshooting guides and remote engineer assistance.
Long-term Spare Parts Availability: If a product is non-functional due to quality defects, we offer afull refund or free replacement.
Yes, we provide global technical assistance including:
Step-by-step installation videos and operation manuals.
Remote video guidance.
Online diagnostics by professional engineers.
Pour les distributeurs: We offer specializedTraining Packsto help your local team master the equipment.
Qualité & Export Support
Operating under an integrated “Factory & Trade” quality management system, we implement:
IQC: Incoming Quality Control for raw materials.
IPQC: In-process inspections during production.
Final Testing: Pre-shipment performance and aging/salt spray tests (model-dependent).
Protective Packaging: Anti-vibration designs for export.
Traceability: Every batch is recorded with serial numbers and shipment photos for full lifecycle tracking.
Yes. We provide all necessary documents for seamless customs clearance, including:
Commercial Invoice & Packing List.
Certificate of Origin (CO, FORM A, FORM E, etc.).
CE Certification (or other required regional certifications).
Warranty Certificates.
